Refund Policy

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5 Consumer's Right of Withdrawal

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5.1 The statutory right of withdrawal for consumers does not apply to goods that, unless otherwise stated below,

– are made according to customer specifications,

– are clearly tailored to the personal needs of the customer,

– are not suitable for return due to their nature,

– could spoil quickly or whose expiration date would be exceeded.

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5.2 In all other cases, the customer has the right to withdraw from a contract concluded via the online shop within a period of 14 working days, starting from the receipt of the goods by the customer.

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5.3 The withdrawal is considered communicated as long as it is made within this period either by email or mail at: Email: hello@volim-tea.com Address: AJJ Brands GmbH, Schedlerstraße 1, 6900 Bregenz

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5.4 In the event of exercising the right of withdrawal, the customer is obliged to return the goods affected by the withdrawal at their own expense to "AJJ Brands GmbH". The goods must be sent to the following address: AJJ Brands GmbH, Schedlerstraße 1, 6900 Bregenz.

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5.5 Returns

The products can be tried on, but should be returned to us in a new condition (for example, not worn for a long time). For a return, we charge a flat shipping fee of €7 from Germany and Austria or €8 from Croatia, which will be deducted from your refund.